E-Commerce Associate (225-721)

As an E-Commerce Associate, you will play a pivotal role in the online operations of a retail organization. Your primary responsibility will be to ensure that our online storefront performs optimally and provides an exceptional user experience. This includes assisting with the management and daily operations of e-commerce platforms, updating product listings, and driving sales through effective online strategies. You will collaborate with a dynamic team to manage inventory, process orders, and assist with customer service queries. Ideal candidates will have a strong understanding of online merchandising, digital marketing strategies, and customer service standards. Your initiative and analytical skills will help you to identify sales trends, suggest improvements, and join our company in achieving our e-commerce growth goals.

Responsibilities

• Manage and update the company's product listings on e-commerce platforms regularly.
• Coordinate with the marketing team to implement effective online sales promotions.
• Collaborate with customer service to resolve online customer inquiries and issues promptly.
• Monitor sales performance and generate reports to inform strategic decisions.
• Assist with inventory management to ensure accurate stock levels online.
• Perform competitive analysis to identify trends and opportunities within the market.
• Optimize product detail pages for improved search engine visibility and conversions.
• Facilitate seamless order processing and fulfillment activities to satisfy customer demands.
• Engage in quality control checks to ensure product listing accuracy and quality.
• Develop strategies to improve customer engagement and retention on e-commerce platforms.
• Conduct A/B testing for site improvements and functionality enhancements.
• Develop content strategies to enhance brand visibility and customer loyalty online.

Requirements

• Bachelor's degree in Marketing, Business Administration, or related field preferred.
• Proven experience in e-commerce operations or online retail environments necessary.
• Strong understanding of digital marketing and SEO principles is essential.
• Excellent analytical skills with the capability to interpret data and propose solutions.
• Strong proficiency in using e-commerce platforms, such as Shopify or Magento.
• Ability to work collaboratively with cross-functional teams in a dynamic setting.
• Excellent communication skills to effectively engage with team members and clients.
• Attention to detail to ensure accuracy in all e-commerce operations and content.