Pre-Sales Representative (225-905)

The Pre-Sales Representative plays a key role in the sales process, bridging the gap between the technical capabilities of an organization and the needs of prospective customers. This expert works closely with the sales team to understand customer needs, develop appropriate solutions, and effectively communicate how these solutions meet customer requirements. The Pre-Sales Rep is responsible for preparing and delivering presentations and demonstrations, crafting proposals, and working with cross-functional teams to ensure a seamless transition from pre-sales to post-sales. By leveraging expertise in the product's benefits and technical aspects, the Pre-Sales Representative ensures that customers have a comprehensive understanding of the product offerings and are well-prepared to make informed purchasing decisions.

Responsibilities

• Collaborate with the sales team to identify and define customer requirements.
• Conduct thorough product demonstrations tailored to specific customer needs.
• Prepare technical presentations and proposals to win new business opportunities.
• Assist sales team during customer meetings to efficiently address inquiries.
• Customize product configurations to suit customer specifications and requirements.
• Engage with customers to understand the competitive landscape and market trends.
• Lead technical discussions to address customers’ questions and concerns effectively.
• Coordinate with the product development team to relay customer feedback comprehensively.
• Develop long-term relationships by being a key technical point of contact for clients.
• Keep updated with product knowledge to ensure the delivery of relevant information.
• Participate in training sessions to continually improve pre-sales skills and product knowledge.
• Document all stages of the pre-sales process for future analysis and improvements.

Requirements

• Bachelor’s degree in Business, IT, Marketing, or a related field is required.
• Proven experience in a pre-sales, technical, or similar role is essential.
• Exceptional communication and presentation skills to engage effectively with clients.
• Strong ability to understand and translate customer needs into functional solutions.
• Technical knowledge of the industry’s products and technologies is preferred.
• Proficiency with CRM software and tools to track and manage customer interactions.
• Adept in problem-solving with strong analytical and critical thinking skills.