Team Member Credit And Collect

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
  
• Grow and nurture customer relationships on every interaction that results in measurable Customer value.
  
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
  
• Document necessary account information and offer custom solutions that benefit the customer.
  
• Balance customer interests with the interests of American Express. Very High Standards of Customer Service by Handling Correspondence / Emails from Card Members / Program Administrators / ADM’s / RM’s.
  
• Ensuring Resolution Is Provided Accurately & Promptly.
  
• Work with Other Operations Departments and Customer Groups to Deliver Quality Service And Support.
  
• Contribute Towards Team Goals by Strictly Managing Individual Productivity Targets.
  
• Suggest Process Improvements / Changes to Achieve & Ensure “First Contact Resolution”.
  
• Demonstrate Personal Excellence In All Tasks And Responsibilities.
  
• Sound Written and Verbal Communication Skills.
  
• System Savvy and a Keen Learner of Mainframe Systems and Complex High Value Card Products. Good Pc Skills Especially Ms Package.
  
• Sound Decision-Making Ability, Sound Card Servicing Background & Front-End Customer Servicing with Global Relationships.
  
• Ability to Work with Multiple Constituencies / Departments. Ability to Work within a Demanding Team Environment, to have strong Customer Service Skills.
  
• Working Knowledge of Amex Customer Service and Risk Delivery Systems Including Globe star, WCC, CAS, MYSU, CSP.
  
• Understanding of Corporate Credit Procedures Would Be An Added Benefit.
  
• Proactive financial gathering and Information exchange account action.
  

Minimum Qualifications:

• Graduate or post-graduate from a recognized University can apply.
  
• Prior work experience in collections & back-office emails required.
  

Preferred Qualifications:

• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
  
• Ability to evaluate card members financial and account data to make sound business decision.
  
• Analytical mind & attention to detail.
  
• Strong interpersonal, communication, listening skills and writing Skill. Excellent negotiation skills.
  
• Demonstrated consultative experience, ability to influence, resourceful.
  
• Unconditional flexibility to work in dialer environment (days/hours worked)