Front Desk Supervisor (225-828)

The Front Desk Supervisor plays a critical role in ensuring the smooth operation of the reception area within hospitality or service-oriented environments. This position demands exceptional organizational and leadership skills, as the supervisor is responsible for overseeing daily front desk operations and managing a team of front desk associates. The role includes ensuring customer satisfaction through excellent service, addressing guest inquiries, resolving issues, and providing reports on daily operations. A successful candidate will possess in-depth knowledge of front desk procedures, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment. The Front Desk Supervisor acts as a liaison between guests and management, maintaining high standards of guest service and operational efficiency.

Responsibilities

• Supervise and coordinate daily front desk operations to ensure smooth functioning.
• Manage and train front desk staff to deliver exceptional customer service.
• Handle guest inquiries, requests, and complaints promptly and efficiently.
• Ensure compliance with company policies and standard operating procedures.
• Maintain a clean and organized front desk area at all times.
• Monitor key log and security of front desk areas and equipment.
• Prepare and maintain daily, weekly, and monthly reports on operations.
• Assist in scheduling staff shifts and managing time-off requests.
• Facilitate communication between front desk team and other departments.
• Conduct regular meetings with front desk staff to review procedures and policies.
• Provide excellent service to guests, ensuring high levels of satisfaction.
• Resolve guest issues and concerns, escalating them as necessary.

Requirements

• High school diploma or equivalent; hospitality degree preferred.
• Proven experience in a front desk or customer service role.
• Strong leadership skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills for guest interaction.
• Proficiency in computer applications, including MS Office and hotel software.
• Ability to handle stressful situations in a fast-paced environment.
• Flexibility to work various shifts, including nights, weekends, and holidays.