Technical Engineer - Service and Installation (225-806)

The Technical Engineer - Service and Installation is a pivotal role within our organization, responsible for ensuring the seamless functioning and installation of technical systems and equipment for our clients. This position requires a highly skilled and knowledgeable professional who can expertly handle the complexities of diagnosing technical issues, performing maintenance, and installing high-tech equipment. As a Technical Engineer, you will be a crucial point of contact for both the client and the internal team, and your technical proficiency will directly contribute to client satisfaction and the overall success of our service operations. A blend of technical acumen, problem-solving skills, and customer service expertise is essential in this role. If you have a passion for technology and a commitment to excellence, this is the perfect opportunity for you to step into a dynamic and rewarding position.

Responsibilities

• Perform installation, maintenance, and repair of technical equipment for clients.
• Provide on-site and remote troubleshooting services to resolve technical issues.
• Collaborate with the sales team to understand client needs and technical requirements.
• Document installation procedures, maintenance logs, and service reports accurately.
• Conduct system testing and quality assurance after installation and repairs.
• Assist in the development and implementation of technical training programs for clients.
• Maintain up-to-date knowledge of industry trends and cutting-edge technology practices.
• Liaise with suppliers and manufacturers to source relevant parts and equipment.
• Ensure compliance with safety regulations and best practices in all service tasks.
• Manage inventory and order necessary parts and tools for efficient operations.
• Mentor junior technicians and engineers, providing guidance and support as needed.
• Develop and foster strong, long-term relationships with clients and stakeholders.

Requirements

• Bachelor’s degree in engineering, computer science, or a related technical field.
• Minimum of 3 years of experience in technical service or installation roles.
• Strong knowledge of technical systems, diagnostics, and engineering principles.
• Excellent troubleshooting skills with a detail-oriented and analytical mindset.
• Outstanding communication and interpersonal skills to engage with clients effectively.
• Proficiency in using industry-standard diagnostic tools and software programs.
• Ability to work independently and manage multiple tasks in a fast-paced environment.