Front Desk Receptionist (225-806)

The Front Desk Receptionist plays a crucial role in creating a welcoming environment for clients, customers, and colleagues. Serving as the first point of contact, this position involves managing all aspects of the front desk, including answering phones, greeting guests, and providing information. The receptionist must maintain a professional demeanor and have excellent communication skills to ensure each visitor has a positive experience. In addition, the role involves handling administrative tasks such as scheduling appointments, maintaining records, and coordinating with different departments. A successful candidate will demonstrate strong organizational skills, attention to detail, and the ability to multitask efficiently in a fast-paced setting.

Responsibilities

• Greet and welcome guests promptly and courteously upon their arrival.
• Answer, screen, and forward incoming phone calls professionally and efficiently.
• Maintain confidentiality of sensitive information and adhere to company privacy policies.
• Keep the front desk tidy and organized, ensuring a professional appearance.
• Provide general information about the organization and direct inquiries appropriately.
• Manage appointment scheduling and maintain an accurate calendar of events.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Handle incoming and outgoing mail and courier services effectively.
• Coordinate with office staff to ensure efficient communication and operations.
• Monitor and ensure the readiness of conference rooms and meeting areas.
• Issue visitor badges and maintain a log of visitors to ensure security compliance.
• Assist with special projects and tasks as needed by management.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience as a receptionist or in a similar customer-facing role.
• Excellent verbal and written communication skills required for interaction.
• Proficiency in Microsoft Office Suite and other relevant office software.
• Strong organizational and multitasking abilities with keen attention to detail.
• Professional appearance and demeanor with a commitment to customer service.
• Ability to handle confidential information with integrity and discretion.