Food and Beverage Associate (225-828)

The role of a Food and Beverage Associate is integral to the success of any food service establishment, whether it's a bustling city restaurant, a cozy café, or a busy hotel dining room. The Food and Beverage Associate is the cornerstone of customer service, responsible for creating a welcoming atmosphere and ensuring every dining experience is exceptional. This position demands outstanding interpersonal skills, attention to detail, and a passion for food and hospitality. A Food and Beverage Associate is often the first point of contact for customers, so they play a critical role in setting the tone for the guest's dining experience, from greeting patrons to recommending menu items and ensuring orders are taken accurately and delivered promptly.

Responsibilities

• Greet and welcome guests warmly upon their arrival at the establishment.
• Provide detailed information about menus and daily specials to guests.
• Take accurate food and beverage orders from customers, ensuring clarity and detail.
• Deliver food and beverages to tables in a timely and efficient manner.
• Monitor customer satisfaction and promptly address any issues or complaints.
• Maintain cleanliness and organization of dining and service areas at all times.
• Collaborate with kitchen and bar staff to ensure seamless service and flow.
• Upsell or recommend additional items to enhance the dining experience.
• Prepare tables by setting tableware and ensuring the readiness of service areas.
• Process payments accurately, including handling cash and operating POS systems.
• Assist in managing inventory, restocking supplies, and reporting shortages.
• Adhere to health and safety regulations to ensure a safe dining environment.

Requirements

• Previous experience in food service or hospitality industry is preferred.
• Excellent communication and interpersonal skills are essential for this role.
• Ability to work efficiently in a fast-paced and dynamic environment.
• Strong attention to detail and commitment to maintaining quality standards.
• Ability to resolve conflicts and manage customer complaints effectively.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Basic math skills for processing transactions and handling cash accurately.