Order Processing Coordinator (225-807)

The Order Processing Coordinator plays a vital role in ensuring smooth and efficient operations within a company's order processing department. This position involves managing the entire order lifecycle from receipt to delivery, coordinating with various departments to ensure customer orders are fulfilled accurately and on time. The role is essential for maintaining customer satisfaction and involves an array of tasks including processing orders, managing shipping schedules, communicating with vendors, and addressing customer inquiries. The Order Processing Coordinator needs to have excellent organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment. Success in this role requires strong communication skills, both written and verbal, along with proficiency in order management software and a customer-focused mindset.

Responsibilities

• Receive and process customer orders accurately using order management systems.
• Coordinate with warehouse and logistics teams to ensure timely order fulfillment.
• Monitor inventory levels and communicate with the purchasing department for replenishment.
• Update customers about their order status, shipment details, and any potential delays.
• Resolve order discrepancies, returns, and exchange requests with efficiency and attention to detail.
• Prepare and review daily, weekly, and monthly order processing reports for management.
• Work closely with the sales department to ensure pricing accuracy and special order instructions.
• Maintain accurate records of all orders and transactions in the database for future reference.
• Assist in developing and implementing order processing procedures to enhance efficiency.
• Conduct regular checks for quality assurance of orders before dispatch.
• Communicate with vendors and suppliers for order confirmation and delivery schedules.
• Identify areas for improvement in the order process and suggest actionable solutions.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, or related field preferred.
• Minimum of two years experience in order processing or customer service roles.
• Strong proficiency in Microsoft Office Suite and order processing software.
• Exceptional organizational skills with ability to handle multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, with strong customer focus.
• Detail-oriented with strong problem-solving skills and a proactive attitude.
• Ability to work independently as well as collaboratively within a team environment.