Sales Support (225-905)

The Sales Support role is a critical position within the sales department, serving as the backbone for the sales team by providing the necessary administrative and logistical assistance to ensure smooth operations. This role is designed to support the sales team in achieving their targets and maximizing growth and efficiency. The Sales Support specialist acts as a bridge between the sales representatives and other departments, facilitating communication and the flow of information. The ideal candidate has a keen eye for detail, excellent organizational skills, and the ability to multitask in a fast-paced environment. Proficiency in using CRM software and other sales tools, as well as strong interpersonal skills to interact with clients and the sales team effectively, is also vital. This position is perfect for someone who is eager to learn and grow within a dynamic organization, contributing to the overall success and profitability of the company.

Responsibilities

• Assist the sales team in generating new business by researching potential leads.
• Manage and update customer databases and customer relationship management systems accurately.
• Coordinate with the marketing department to prepare informative sales presentations.
• Provide daily administrative support including handling emails and scheduling meetings.
• Respond promptly to customer inquiries by directing them to the appropriate department.
• Prepare sales reports and presentations to facilitate decision-making processes.
• Liaise with the shipping department to ensure the timely delivery of products.
• Track sales orders and ensure that they are scheduled and sent out on time.
• Monitor the sales team’s performance and prepare reports on achievements and areas to improve.
• Assist with resolving any customer complaints and ensure high levels of customer satisfaction.
• Collaborate with the finance department to handle invoices and process payments.
• Maintain up-to-date knowledge of the company’s products and services for informed assistance.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in a sales support or administrative role required.
• Proficiency in using CRM software and Microsoft Office Suite is essential.
• Exceptional organizational skills and ability to prioritize tasks effectively.
• Excellent verbal and written communication skills to interact with clients.
• Strong problem-solving skills and the ability to work well under pressure.
• High attention to detail and commitment to maintaining accurate records.