Patient Administration(225-831)

The Patient Administration role is a critical position in healthcare settings, focusing on managing patient information, coordinating admissions, and ensuring a seamless experience from check-in to discharge. This role requires a proactive and organized individual who can efficiently handle multiple administrative tasks while providing excellent customer service. This position is typically held in hospitals, clinics, or healthcare facilities, and demands an empathetic approach towards patients and their families. The ideal candidate should have strong communication skills, proficiency in healthcare management systems, and the ability to maintain confidentiality. An understanding of medical terminology and hospital procedures is also beneficial in performing the duties effectively.

Responsibilities

• Handle and process patient admissions, record entries, and discharge procedures proficiently.
• Manage patient files and ensure all information is up-to-date and accurate.
• Coordinate with various departments to ensure smooth patient flow and service delivery.
• Assist patients and their families by providing necessary information and addressing concerns.
• Schedule and confirm patient appointments, tests, and follow-ups with attention to detail.
• Verify and update patient insurance information and assist with billing queries.
• Ensure patient confidentiality in the handling and management of private files and information.
• Support clinical staff with administrative tasks to facilitate effective patient care.
• Prepare and generate reports related to patient records and administrative functions.
• Keep updated with hospital policies and procedures to provide accurate patient information.
• Use electronic health records systems to input and retrieve patient data efficiently.
• Respond to patient inquiries both in person and via phone with professionalism and empathy.

Requirements

• High school diploma or equivalent is required; additional certification preferred.
• Proven experience in a similar healthcare or administrative position is an advantage.
• Proficient in using electronic health record systems and office software tools.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Excellent communication skills both written and verbal in English.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Empathetic and patient-focused approach with excellent customer service skills.