Operations Manager - Toys Store (225-915)

The Operations Manager for a Toys Store is a dynamic and strategic role essential to the smooth and efficient functionality of our retail operations. This position involves overseeing daily operations, ensuring customer satisfaction, managing inventory, and implementing effective cost-saving measures. The Operations Manager will work closely with other departments to ensure compliance with corporate policies, as well as maintain a high standard of visual merchandising and store presentation. The ideal candidate will possess excellent leadership qualities and extensive experience in retail operations management. You will be tasked with driving team performance, optimizing operational processes, and enhancing the overall shopping experience for our customers. The role requires a customer-focused attitude, financial acumen, and the ability to thrive in a busy retail environment. If you are passionate about toys and are looking to take on a challenging yet rewarding role, this position is for you.

Responsibilities

• Develop and implement business strategies that enhance store profitability and efficiency.
• Monitor and manage store budget, expenses, and performance targets regularly.
• Coordinate with suppliers and vendors to ensure availability of high-demand products.
• Lead and mentor a team of retail associates to maximize store performance.
• Ensure high levels of customer satisfaction through excellent service and management.
• Supervise daily store operations, including opening, closing, and cash handling procedures.
• Maintain and enhance store visual merchandising standards according to guidelines.
• Analyze sales data to identify trends and make informed decisions for the store.
• Implement health and safety policies to ensure a safe shopping environment.
• Resolve customer service issues promptly and maintain positive customer relations.
• Conduct regular performance evaluations for staff and provide constructive feedback.
• Organize and oversee promotional events to drive sales and customer engagement.

Requirements

• Bachelor’s degree in Business Management or related field preferred.
• Minimum of 5 years of experience in retail operations management.
• Strong leadership and team management skills are essential for this role.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficiency in retail management software and Microsoft Office Suite required.
• Exceptional problem-solving skills and ability to make strategic decisions.
• Strong communication skills with the ability to engage effectively with staff and customers.