Field Quality Manager (225-1002)

The Field Quality Manager is a pivotal role within the organization, responsible for ensuring the highest standards of quality are maintained across all field operations. This position plays an essential part in driving the quality assurance processes, implementing policies, and developing strategies to enhance field performance. The Field Quality Manager collaborates closely with multiple departments, including operations, engineering, and customer service, to identify, address, and resolve quality-related issues. This role demands a proactive individual with strong leadership skills and an analytical mindset to assess and improve quality systems efficiently. The successful candidate will be instrumental in fostering a culture of quality and compliance throughout the organization, making significant contributions to overall customer satisfaction and operational excellence.

Responsibilities

• Develop and implement quality control procedures for field operations to ensure consistency.
• Monitor field operations and processes to identify areas for quality improvement.
• Lead and manage a team of quality assurance specialists to achieve departmental goals.
• Conduct regular audits and inspections to ensure compliance with industry standards.
• Collaborate with cross-functional teams to develop and implement quality improvement projects.
• Analyze data and generate reports on quality performance and action plans.
• Manage customer complaints and ensure timely resolution to maintain satisfaction.
• Train and mentor field staff on quality control processes and best practices.
• Maintain up-to-date knowledge of industry regulations and quality standards.
• Develop and oversee corrective action plans to address quality deficiencies.
• Design and distribute quality documentation and reports for internal and external use.
• Ensure continuous improvement in quality assurance practices and overall field operations.

Requirements

• Bachelor's degree in Engineering, Quality Management, or a related field required.
• Minimum of five years of experience in quality management or similar roles.
• Extensive knowledge of quality assurance methodologies and regulatory standards.
• Strong leadership and team management skills are essential for success.
• Exceptional analytical and problem-solving abilities with attention to detail.
• Proficient in using quality management software and Microsoft Office Suite.
• Excellent communication and interpersonal skills to facilitate collaboration.