E-Commerce Associate (225-827)

An E-Commerce Associate plays a vital role in the growing world of online retail. This position is responsible for managing the day-to-day operations of e-commerce platforms, such as ensuring the accuracy of product listings, monitoring sales metrics, and supporting the execution of marketing campaigns. The E-Commerce Associate is a key part of a digital sales team, providing support to meet sales targets and enhancing customer experience. A natural problem-solver, the E-Commerce Associate works closely across departments, from logistics to digital marketing, optimizing the online store's performance. Strong analytical skills and a keen understanding of e-commerce platforms are critical, as is a customer-focused mindset to drive sales and improve the company's online presence.

Responsibilities

• Maintain and update product listings with accurate information and compelling images.
• Monitor daily sales metrics and adjust strategies to drive online revenue growth.
• Coordinate with marketing teams to implement effective e-commerce promotional campaigns.
• Provide insights and recommendations based on data analysis to improve sales.
• Respond promptly to customer inquiries to enhance customer satisfaction and loyalty.
• Ensure a seamless and user-friendly online shopping experience for all customers.
• Collaborate with inventory and logistics teams to manage stock levels effectively.
• Track and report on competitive online retail trends and consumer behavior.
• Assist in the development and execution of a comprehensive digital marketing plan.
• Contribute to improving website content and user interface for better engagement.
• Support optimization of the e-commerce platform for better conversion rates.
• Participate in cross-departmental projects to achieve overall business goals.

Requirements

• Proven experience in e-commerce or digital marketing with a successful track record.
• Strong analytical skills to interpret data and develop actionable insights.
• Excellent communication skills to collaborate with diverse teams and stakeholders.
• Attention to detail in handling product information and customer transactions.
• Proficiency with e-commerce platforms like Shopify, Magento, or WooCommerce.
• Ability to manage multiple tasks effectively and meet tight project deadlines.
• Knowledge of SEO and SEM practices to enhance online visibility and sales.