Customer Service Executive (225-804)

As a Customer Service Executive, you will be at the forefront of ensuring that our clients have exceptional experiences with our products and services. Your role will involve managing customer interactions through various channels, including phone, email, and live chat. This position requires a proactive and empathetic individual who can handle inquiries and complaints efficiently, while maintaining a high level of customer satisfaction. You'll work closely with various departments to ensure that customer issues are resolved promptly and effectively. Your dedication to exceeding customer expectations will contribute to the company's overall success and reinforce the reputation of our brand.

Responsibilities

• Respond to customer inquiries promptly through phone, email, and chat platforms.
• Resolve customer complaints and issues with professionalism and empathy.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure seamless customer experience.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Provide timely feedback to the company regarding customer service issues and trends.
• Keep updated with company products and services to offer knowledgeable assistance.
• Assist in developing customer service procedures and policies for better service delivery.
• Conduct follow-ups to ensure customer issues have been resolved satisfactorily.
• Support the team in achieving targeted customer service metrics and goals.
• Participate in training sessions and workshops to improve service skills.
• Continuously gather and analyze customer feedback for process improvements.

Requirements

• Proven experience in a customer service or support role for a minimum of 1 year.
• Excellent communication skills, both written and verbal, are essential.
• Strong problem-solving skills with a keen attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM systems and practices is highly desirable.
• A positive attitude and the ability to remain calm under pressure.
• Flexibility to work in shifts, including weekends and holidays, as needed.