Call Center Agent (225-829)

Join our dynamic and customer-focused team as a Call Center Agent. In this role, you'll be the first point of contact for our valued clients, providing exceptional service and solving customer queries with efficiency and empathy. We're looking for dedicated individuals who thrive in fast-paced environments and have a knack for effective communication. As a Call Center Agent, you will be equipped with ongoing training to enhance your skills and ensure customer satisfaction. This position requires the ability to handle a high volume of calls while delivering excellent service. If you are someone who excels in communication and problem-solving and values being part of a team-oriented culture, we would love to have you on board.

Responsibilities

• Answer a high volume of inbound calls promptly and professionally.
• Provide exceptional customer service by addressing inquiries and solving issues.
• Maintain thorough knowledge of products, services, and company procedures.
• Document customer interactions and ensure accurate record keeping.
• Follow up on customer inquiries and ensure satisfaction is achieved.
• Escalate complex issues to appropriate departments for urgent resolution.
• Meet individual and team performance targets consistently.
• Contribute to team goals and maintain a positive work environment.
• Provide feedback to improve processes and enhance customer experience.
• Handle customer complaints with patience and professionalism at all times.
• Promote and sell additional services or products where applicable.
• Participate in ongoing training sessions to improve service delivery skills.

Requirements

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience, preferably in a call center environment.
• Exceptional communication skills, both verbal and written, are necessary.
• Strong problem-solving skills and the ability to think on your feet.
• The ability to handle stressful situations with patience and effectiveness.
• Proficiency in computer systems and customer service software is required.
• Willingness to work flexible hours, including evenings and weekends.