Telesales Representative (225-913)

The role of a Telesales Representative is paramount to the success of any organization that relies on selling products or services over the phone. This position is integral in reaching out to potential customers, engaging with them to understand their needs, and providing compelling sales propositions that convert inquiries into sales. Telesales Representatives often represent the first point of contact a potential customer has with a company, making the ability to create a positive first impression essential. They must possess excellent communication skills, a persuasive attitude, and a comprehensive understanding of the company’s offerings. The ultimate goal of a Telesales Representative is to drive sales growth while maintaining a high level of customer satisfaction.

Responsibilities

• Conduct outbound calls to potential customers and present company products effectively.
• Engage with leads and prospects to assess their needs and interests accurately.
• Maintain a high level of product knowledge to address customer inquiries efficiently.
• Utilize sales techniques to persuade potential clients to purchase products or services.
• Manage and update the customer database with new contact information and details.
• Meet and exceed daily, weekly, and monthly sales targets and quotas.
• Provide feedback to management regarding customer needs and market trends.
• Follow up with potential and existing customers to ensure satisfaction and loyalty.
• Collaborate with team members to improve sales strategies and achieve collective goals.
• Handle objections and queries with professionalism and problem-solving skills.
• Prepare and deliver accurate, timely reports on telesales activities and outcomes.
• Adhere to company policies and ethical standards in all telesales operations.

Requirements

• Proven experience as a telesales representative or similar customer-facing role.
• Excellent verbal communication skills and a strong phone presence.
• Ability to learn about products and services quickly and explain them to prospects.
• Outstanding negotiation and interpersonal skills to build rapport with clients.
• Comfortable working with goals and able to exceed sales targets effectively.
• Proficient in using CRM software and other digital communication tools.
• High school diploma or equivalent; further education in business is a plus.