Sales Support Specialist (225-911)

A Sales Support Specialist plays a critical role in the functionality and efficiency of a sales team. By providing administrative and practical support, the specialist ensures that the sales department operates smoothly and meets its objectives. This role involves working closely with sales representatives, managers, and sometimes directly with customers. Essential tasks include preparing sales documents, managing customer inquiries, coordinating with other departments, and maintaining customer relations. A successful Sales Support Specialist is detail-oriented, possesses excellent communication skills, and has the ability to manage multiple tasks efficiently. This role serves as the backbone of the sales operation, helping the sales team achieve their goals and improve customer satisfaction.

Responsibilities

• Assist the sales team by providing administrative support and managing daily tasks.
• Prepare and distribute sales documents, reports, and presentations as needed.
• Coordinate and communicate with other departments to facilitate sales activities.
• Maintain and update customer databases and CRM systems regularly and accurately.
• Respond to customer inquiries and provide information in a timely manner.
• Support sales representatives in the preparation of proposals and agreements.
• Monitor and track sales targets and KPIs, reporting progress to management.
• Handle product or service questions and consult with sales associates as necessary.
• Organize and participate in sales meetings, conferences, and training sessions.
• Assist in managing post-sales activities to ensure customer satisfaction and retention.
• Analyze sales data to identify trends and suggest improvements to sales processes.
• Manage logistics for sales events and assist with marketing and advertising initiatives.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field preferred.
• Previous experience in sales support or similar administrative role required.
• Strong proficiency in Microsoft Office Suite and CRM software systems.
• Excellent verbal and written communication skills for clear interaction.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong organizational skills with a keen attention to detail are essential.
• Proactive attitude with the ability to anticipate the needs of the sales team.
• Demonstrated ability to handle confidential information with discretion.
• Experience working in a team-oriented and collaborative environment.