Relationship Manager (225-725)

The Role of a Relationship Manager is pivotal in fostering strong and enduring connections between the company and its clients. In this dynamic position, you will be the bridge communicating client needs to the organization and ensuring those needs are met with precision and satisfaction. Your proactive approach will involve networking, providing strategic advice, and developing innovative solutions to enhance customer satisfaction and drive business growth. By nurturing these relationships, you will play a critical role in the retention and expansion of the company's client base, making a significant impact on overall business success. If you thrive in a client-focused environment and have a knack for problem-solving, this position offers the opportunity to leverage your expertise in a rewarding way.

Responsibilities

• Develop and maintain strong relationships with key client accounts across sectors.
• Act as the point of contact between clients and internal teams to facilitate communication.
• Analyze client feedback and industry trends to recommend strategic improvements.
• Proactively identify opportunities to upsell and cross-sell products and services.
• Ensure satisfaction by addressing and resolving any client concerns promptly.
• Coordinate with the marketing team to implement targeted client retention strategies.
• Create detailed reports on client activities, engagements, and outcomes regularly.
• Conduct regular client meetings to review account status and future needs.
• Offer insights on customer behavior and market trends to internal teams.
• Build and maintain a robust network within the industry and community.
• Support the development of client-centric proposals and business cases.

Requirements

• Bachelor’s degree in Business, Communications, or related field is required.
• Proven experience as a Relationship Manager or in a similar client-facing role.
• Exceptional communication and interpersonal skills for effective client interaction.
• Strong analytical skills to assess client data and derive actionable insights.
• Ability to manage and prioritize multiple client accounts simultaneously.
• Familiarity with CRM software and tools to streamline client management tasks.
• Demonstrated problem-solving skills with a client-first mindset.