Client Engagement Manager - CEM

About Us

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the countrys strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

The role of Client Engagement Manager centers around the sale of IFZA licenses and products and the building of solid relationships with clients, built on transparency and trust. Candidate is required to liaise with sales support, operations team, finance department and corporate trainers to ensure clients are fully informed of our products and services and the status of their applications. In addition, this role requires to source and generate new leads in order to meet sales targets.

Responsibilities

• Drive and monitor sales initiatives, ensuring sales targets are met or exceeded.
• Cultivate and maintain robust relationships with Clients, ensuring their satisfaction
• Respond proactively to client queries, concerns, and expectations, especially in challenging situations.
• Spearhead business development stra tegies to unlock new sales opportunities and forge professional partnerships.
• Participate actively in CRM activities, sales meetings, and training sessions to enhance your sales prowess.
• Collaborate seamlessly with internal teams such as marketing, finance, and operations to keep stakeholders informed.
  
  

• 5-12 years of Sales - client relationship experience
• Strong communication and interpersonal skills
• Proven experience in sales and client engagement
• Proven track record of meeting and exceeding targets
• Experience tracking relevant KPIs
• Full English proficiency is required
• Additional spoken languages (Portuguese, French, Spanish, Italian, German) is an advantage
  
  

• International team (over 60 nationalities)
• 24 working days as annual leave
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)