Housekeeping Supervisor (225-917)

The role of a Housekeeping Supervisor is both dynamic and crucial, as it ensures the cleanliness and overall ambience of hospitality facilities like hotels, resorts, and other lodging establishments. This supervisory position requires a keen eye for detail, strong organizational skills, and the ability to manage a team effectively. The Housekeeping Supervisor is responsible for maintaining superior standards of cleanliness and ensuring that the establishment consistently meets guest expectations. This role acts as a liaison between the housekeeping staff and management, often being called upon to handle special customer requests, inventory control, and staff training. With the hospitality industry placing a premium on customer satisfaction and hygiene standards, the Housekeeping Supervisor plays a key role in shaping the guest experience and upholding the establishment's reputation.

Responsibilities

• Supervise and direct the daily activities of the housekeeping staff efficiently.
• Conduct regular inspections of assigned areas to ensure cleanliness standards.
• Train and orient new employees on cleaning techniques and company policies.
• Coordinate with hotel management to address and resolve customer complaints promptly.
• Inventory and order cleaning supplies to maintain adequate stock levels.
• Develop and implement efficient cleaning schedules that maximize productivity.
• Ensure compliance with safety and sanitary regulations set by health authorities.
• Address guests' special requests or issues to ensure a satisfactory experience.
• Monitor staff performance and provide constructive feedback for improvement.
• Update maintenance logs about equipment repair or replacement needs.
• Prepare and submit reports to management regarding housekeeping activities.
• Liaise with other department heads to ensure seamless operational coordination.

Requirements

• A high school diploma or equivalent; a degree in hospitality is advantageous.
• Proven experience in housekeeping roles, preferably in a supervisory capacity.
• Exceptional organizational and time-management skills are essential for success.
• Strong communication skills to effectively manage and train the staff team.
• Ability to work flexible schedules, including weekends and holidays if needed.
• Familiarity with cleaning chemicals and health standards compliance regulations.
• Detail-oriented with the capacity to manage multiple tasks efficiently.