IT Support Specialist (225-905)

As an IT Support Specialist, you are at the forefront of maintaining the technical health of an organization. You are a key asset in ensuring smooth day-to-day IT operations by providing support and resolving technical issues for both software and hardware across various devices and platforms. This role requires excellent problem-solving skills, analytical thinking, and a proactive approach to dealing with diverse technical challenges. You will work closely with other IT professionals and departments to enhance system performance and ensure user satisfaction. This position also demands continuous learning and adaptability to new technologies to provide up-to-date solutions effectively. If you're passionate about technology and helping others, this role offers a fulfilling and dynamic work environment.

Responsibilities

• Provide timely and effective support to internal and external IT users.
• Diagnose and troubleshoot software and hardware issues diligently.
• Install and configure computer systems and new applications effortlessly.
• Maintain and update documentation of IT systems and procedures.
• Manage inventory and ensure availability of necessary IT equipment.
• Escalate unresolved issues to higher-level IT personnel or management.
• Collaborate with the IT department to maintain network security effectively.
• Offer guidance to users on technology best practices and optimizations.
• Coordinate with third-party vendors for technical support and services.
• Perform regular system upgrades ensuring minimal disruption to users.
• Conduct system performance checks and conduct maintenance duties regularly.
• Participate in IT projects and initiatives as required by the organization.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 2 years' experience in IT support or related roles.
• Proficiency in troubleshooting network, software, and hardware issues.
• Strong knowledge of IT support methodologies and best practices.
• Effective communication skills to assist non-technical users efficiently.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Familiarity with ticketing systems and remote support tools is advantageous.