Call Center Sales Manager & Head – Outbound B2B Sales (225-815)

The Call Center Sales Manager & Head – Outbound B2B Sales is a pivotal role in leading, strategizing, and executing sales objectives for a dynamic outbound call center team focused on business-to-business (B2B) operations. This leadership position demands a keen eye for detail, a strategic mindset, and the ability to drive high-performance teams towards achieving ambitious sales targets. The ideal candidate will possess exceptional communication skills, a deep understanding of B2B sales processes, and a proven track record of managing call center operations successfully. The role also requires effective collaboration across departments to ensure seamless execution of campaigns and customer satisfaction. With the ultimate goal of boosting sales revenues, the Call Center Sales Manager & Head will play a crucial role in training team members, tracking key performance metrics, and exploring growth opportunities within the market.

Responsibilities

• Develop and implement strategic sales plans to exceed sales targets in B2B markets.
• Lead and manage the outbound sales team to achieve set performance goals and objectives.
• Analyze performance data and metrics to identify areas for improvement and growth.
• Recruit, train, and mentor staff, fostering a competitive and supportive work environment.
• Collaborate with marketing and product teams to align sales strategies with business objectives.
• Manage the CRM system to ensure high-quality data management and lead tracking.
• Build and maintain strong relationships with key business partners and clients.
• Conduct regular sales meetings and training sessions to improve team skills and knowledge.
• Develop sales scripts and support materials to enhance team performance and consistency.
• Ensure compliance with company policies, procedures, and relevant industry regulations.
• Investigate and resolve escalated customer service issues to maintain client satisfaction.
• Prepare and present sales reports and forecasts to senior management outlining team achievements.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field required.
• Minimum of five years' experience in managing B2B sales call center operations.
• Proven track record of meeting or exceeding sales targets in a competitive environment.
• Strong leadership skills with the ability to motivate and drive a sales team.
• Excellent written and verbal communication skills for effective interaction.
• Proficiency in using CRM software and other relevant sales and data tools.
• Ability to analyze data and develop actionable insights to enhance performance.
• Strong problem-solving skills with a focus on improving customer satisfaction.
• Flexibility to adapt to changing business needs and market dynamics swiftly.