IT Support (225-729)

We are seeking a skilled and dedicated IT Support Specialist to join our dynamic and fast-paced team. As an IT Support Specialist, you will be the first point of contact for all IT-related inquiries and concerns within the organization. Your primary goal will be to provide outstanding technical support by identifying, troubleshooting, and resolving issues, ensuring efficient and smooth IT operations. The ideal candidate is enthusiastic about technology, possesses excellent problem-solving abilities, and can effectively communicate technical information to both technical and non-technical users. Join our team and contribute to the enhancement of our IT infrastructure while leading initiatives to improve overall user satisfaction.

Responsibilities

• Provide first-line technical support and guidance to end-users regarding software and hardware issues.
• Respond to user inquiries and provide accurate information regarding IT services and solutions.
• Diagnose, troubleshoot, and resolve software, hardware, and network issues promptly and effectively.
• Log and manage incidents and requests using the organization’s ticketing system to ensure accountability.
• Assist in setting up and configuring computer systems and network equipment for new employees.
• Ensure timely follow-up with users to confirm the resolution of technical issues and service requests.
• Maintain and update IT documentation, including user guides and troubleshooting procedures.
• Monitor systems and network performance to detect issues and recommend improvements.
• Conduct regular software and hardware updates to ensure the security and efficiency of systems.
• Collaborate with IT team members on project initiatives and deployment of new technologies.
• Provide training and support to users on the effective use of IT systems and applications.
• Stay updated with the latest advancements in IT technology to provide innovative solutions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 2 years of experience in a technical support or IT helpdesk role.
• Strong knowledge of Windows, macOS, and Linux operating systems administration.
• Excellent troubleshooting skills and the ability to resolve technical issues efficiently.
• Proficient in using and managing ticketing systems for incident tracking and management.
• Ability to communicate clearly with technical and non-technical users effectively.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Experience with network management and administration, including TCP/IP and LAN/WAN.