Receptionist - Healthcare (225-831)

We are seeking a highly organized and compassionate Receptionist to join our healthcare team. As the first point of contact for patients and visitors, the Receptionist plays a crucial role in providing a welcoming and efficient environment in our healthcare facility. The ideal candidate will possess excellent communication skills, a keen attention to detail, and the ability to multitask in a fast-paced setting. The Receptionist will be responsible for managing appointments, handling patient inquiries, and ensuring smooth administrative operations. If you have a passion for helping others and are keen to contribute to a team that prioritizes patient care, we would love to hear from you.

Responsibilities

• Greet patients and visitors warmly upon arrival to the healthcare facility.
• Manage patient check-in and check-out processes accurately and efficiently.
• Answer and direct phone calls, handling inquiries and relaying messages as needed.
• Schedule and confirm patient appointments using electronic medical record systems.
• Maintain accurate patient records and update information in the database promptly.
• Assist patients with completing necessary paperwork and forms with utmost care.
• Coordinate with healthcare staff to ensure optimal patient flow and clinic operations.
• Process patient billing and insurance claims, verifying coverage details effectively.
• Provide general administrative support, including filing, scanning, and faxing documents.
• Manage office supplies inventory and reorder items to maintain stock levels.
• Ensure the reception area and waiting room remain tidy and organized at all times.
• Address and resolve any patient concerns or escalate issues to the appropriate department.

Requirements

• High school diploma or equivalent; additional certification in healthcare administration is a plus.
• Proven experience as a receptionist, preferably in a healthcare setting.
• Proficient in using medical office software and electronic health records systems.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent verbal and written communication skills are essential for this role.
• Attention to detail with a focus on accuracy and efficiency in administrative tasks.
• Compassionate and patient-centric approach to delivering service in a healthcare environment.