Guest Hospitality Associate (225-802)

As a Guest Hospitality Associate, you will play a critical role in ensuring that our guests have a memorable and enjoyable experience during their stay. You will be responsible for delivering exceptional service, addressing guest inquiries and concerns, and maintaining a welcoming environment in all guest areas. Your warm personality and attention to detail will be instrumental in creating a positive first impression. You will work closely with the team to maintain high standards of hospitality and dependability. If you are a proactive individual with a passion for customer service and hospitality, we invite you to join our team and contribute to our commitment to exceptional guest service.

Responsibilities

• Greet guests warmly and ensure a swift and smooth check-in process.
• Address guest inquiries promptly and resolve any issues effectively.
• Maintain cleanliness and orderliness in all guest-facing areas at all times.
• Assist guests with luggage and other special requirements as needed.
• Coordinate with the housekeeping department to manage room availability efficiently.
• Provide guests with information about facilities, services, and local attractions.
• Manage reservations, confirm bookings, and handle cancellations professionally.
• Ensure all guest requests are addressed and fulfilled in a timely manner.
• Handle payment transactions accurately and issue receipts to guests.
• Support the management in conducting guest satisfaction surveys and feedback.
• Handle guest complaints gracefully and follow up to ensure resolution.
• Participate in team meetings to discuss guest services improvements and updates.

Requirements

• High school diploma or equivalent; bachelor's degree is a plus.
• Proven experience in a hospitality or customer service role preferred.
• Exceptional communication skills and a friendly, approachable demeanor.
• Excellent problem-solving abilities and attention to customer satisfaction.
• Adaptability and flexibility in a fast-paced service-oriented environment.
• Able to work independently and as part of a team to meet goals.
• Proficiency with reservation software and basic computer skills is required.