Hospital Receptionist (225-802)

The role of a Hospital Receptionist is critical in ensuring the smooth operation of the front desk within a hospital setting. This position serves as the first point of contact for patients, visitors, and healthcare professionals. A Hospital Receptionist performs various administrative and clerical duties, all while providing excellent customer service. This role demands multitasking capabilities, effective communication skills, and a compassionate demeanor to handle sensitive situations with patience and understanding. The Hospital Receptionist coordinates activities at the front desk, facilitates communication within the hospital departments, and ensures that all documentation and patient information is handled with confidentiality and professionalism. A successful Hospital Receptionist contributes significantly to patient satisfaction and operational efficiency within the hospital.

Responsibilities

• Greet patients, visitors, and healthcare professionals entering the hospital premises.
• Answer incoming calls, direct them to the appropriate departments, and take messages when necessary.
• Schedule and confirm patient appointments with accuracy and attention to detail.
• Maintain patient records and ensure they are updated in the hospital’s database.
• Handle the registration process for new patients, collecting necessary personal and medical information.
• Manage front desk activities including correspondence, emails, and mail distribution.
• Assist in billing inquiries and coordinate with financial departments for resolution.
• Provide necessary information about hospital services, departments, and procedures to visitors.
• Maintain confidentiality and security of patient information at all times.
• Notify hospital staff of emergencies following established protocols and procedures.
• Use hospital software and equipment to perform tasks efficiently and effectively.
• Ensure the reception area is clean, organized, and conducive to welcoming visitors.

Requirements

• Proven experience as a receptionist or similar role in a healthcare environment.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Proficiency in using hospital management software and Microsoft Office Suite.
• Exceptional customer service skills with a focus on patient satisfaction.
• Ability to maintain a calm and patient demeanor under pressure.
• High school diploma or GED equivalent, additional certification is a plus.