Customer Service Executive (225-728)

As a Customer Service Executive, you will play an integral role in the customer experience of our company. You will be the first point of contact for clients seeking assistance with any query, providing not only solutions but also ensuring that each interaction reflects the values and mission of our organization. Your role involves managing a variety of communication channels, including phone calls, emails, and live chats, to offer swift and insightful problem-solving strategies. This position requires a professional who is adept at understanding customer needs, providing accurate information, and maintaining a high level of customer satisfaction. If you are passionate about customer service and thrive in a fast-paced environment, then this role offers the perfect opportunity to leverage your skills and develop your career further.

Responsibilities

• Respond promptly to customer inquiries via various communication channels.
• Communicate with customers to understand their needs and concerns thoroughly.
• Offer accurate information and solutions to customers in a timely manner.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Handle customer complaints, provide appropriate solutions, and ensure follow-up.
• Process orders, forms, applications, and requests efficiently and accurately.
• Keep records of customer interactions and transactions in detail.
• Collaborate with team members to ensure a high standard of customer service.
• Identify and escalate issues to the senior management for resolution as needed.
• Stay updated with company products or services and any changes in policies.
• Attend training sessions regularly to improve or maintain service skills.
• Meet or exceed team metrics and performance goals consistently each month.

Requirements

• High school diploma or equivalent; higher education preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening abilities are essential.
• Familiarity with CRM systems and practices is highly beneficial.
• Excellent communication and presentation skills with a customer-focused approach.
• Ability to multitask, prioritize, and manage time effectively under pressure.
• Adept in using digital communication tools like email and live chat platforms.