Telemarketing Executive (225-627)

As a Telemarketing Executive, you will be at the heart of our sales and customer outreach activities. This role requires an energetic individual who can effectively convey our brand's message to potential clients through telephone communication. The ideal candidate will possess exceptional verbal communication skills, a persuasive approach, and a positive attitude to drive new business opportunities. Your primary goal will be to generate interest in our products and services, and to work closely with the sales team to transition leads into actual sales. You will need to be well-versed in the market trends and customer preferences, ensuring every call is effectively crafted to yield the best possible results for our organization.

Responsibilities

• Make outbound calls to potential customers to introduce products or services.
• Generate new leads and follow up on potential sales opportunities.
• Maintain detailed records of calls and customer interactions in the CRM system.
• Identify customer needs and recommend appropriate products or services.
• Achieve set targets and meet performance metrics established by management.
• Work closely with the marketing and sales teams to refine script and call strategies.
• Provide feedback and insights on customer reactions and market trends.
• Develop and sustain long-lasting relationships with prospects and clients.
• Resolve customer complaints and issues with a positive problem-solving attitude.
• Participate in training and development sessions to improve telemarketing skills.
• Stay informed about company products, services, promotions, and policies.
• Contribute to team meetings with innovative ideas for improvement.

Requirements

• Proven experience as a telemarketer or in a similar sales role is essential.
• Outstanding verbal communication and excellent negotiation skills required.
• Familiarity with CRM software and call centers will be an advantage.
• Ability to work well under pressure and meet tight deadlines consistently.
• Possess a patient, an engaging, and enthusiastic approach to work.
• Excellent problem-solving skills and creativity in handling challenges.
• High school diploma; further education or relevant training will be preferred.