Customer Support Representative (225-909)

As a Customer Support Representative, you will play a crucial role in delivering an exceptional customer experience by assisting customers in resolving their inquiries and challenges. You will be the primary point of contact for customers, addressing their needs via phone, email, or live chat, showcasing excellent communication skills and empathy. Your ability to understand customer issues and provide effective solutions will enhance customer satisfaction and build long-term relationships. By maintaining product knowledge and staying informed about company policies, you will ensure that every customer interaction is handled with professionalism and care. If you are enthusiastic about helping others and seeking a dynamic work environment, this role is perfect for you.

Responsibilities

• Handle incoming customer inquiries via phone, email, and live chat promptly.
• Understand and address customer needs and provide suitable solutions effectively.
• Maintain knowledge of company products, services, and current promotions.
• Document and track customer interactions, issues, and resolutions accurately.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied.
• Collaborate with team members and other departments to resolve complex issues.
• Identify and report system issues or customer feedback to the management team.
• Meet performance targets related to customer satisfaction, response time, and quality.
• Participate in ongoing training and development to improve skills and knowledge.
• Provide feedback to help improve existing customer service processes and procedures.
• Introduce and educate customers about new products or services where appropriate.
• Maintain a positive and professional demeanor when interacting with customers.

Requirements

• Previous experience in a customer service or support role is preferred.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving abilities and attention to detail are required.
• Ability to manage multiple customer interactions and prioritize effectively.
• Proficiency in using customer service software and related technologies.
• Empathy and patience to handle challenging customer interactions diplomatically.
• Willingness to work flexible hours, including evenings and weekends, if necessary.