Telecommunications Agent

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

As a Telecommunications Agent at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will manage all guest and internal communications through the hotel’s PBX system. You will ensure accurate, prompt, and professional handling of telephone calls, messages, and requests, contributing to a seamless guest experience that reflects the bold, playful, and stylish SO/ brand identity.

Key Responsibilities

• Operate the hotel’s PBX system efficiently, managing incoming and outgoing calls.
• Answer guest inquiries promptly and professionally, providing accurate information about hotel services, facilities, and local attractions.
• Transfer calls to the appropriate departments, ensuring smooth communication and guest satisfaction.
• Record, deliver, and follow up on guest messages accurately and in a timely manner.
• Assist with wake-up calls, conference call setups, and other communication requests from guests.
• Maintain confidentiality of guest information and ensure secure handling of messages and calls.
• Monitor and report any technical issues with the telecommunications system to management or the IT department.
• Coordinate with front office, housekeeping, F&B, and other departments to ensure timely response to guest requests.
• Maintain accurate records of calls, messages, and requests as per hotel standards.
• Uphold professional appearance, grooming, and SO/ brand service standards at all times.
• Follow health, safety, and hygiene policies while performing all duties.
• Assist with administrative or support tasks within the Front Office or Telecommunications department as needed.
  
  

• Previous experience in a PBX/telecommunications role within luxury hotels or resorts preferred.
• Excellent communication and telephone etiquette skills.
• Strong interpersonal and customer service skills with a guest-focused approach.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of hotel operations and internal communication procedures.
• Professional appearance, confident demeanor, and alignment with SO/ brand identity.
• Fluency in English; additional languages are an advantage.
• Attention to detail, accuracy, and ability to handle confidential information.
• Flexible to work shifts, including weekends and holidays.
  
  

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.