Duty Manager

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

As a Duty Manager at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be responsible for overseeing daily hotel operations during your shift, ensuring seamless guest experiences and smooth coordination across departments. You will act as the on-duty authority for guest concerns, operational issues, and team supervision, reflecting the bold, playful, and stylish SO/ brand identity.

Key Responsibilities

• Supervise and coordinate daily operations across all hotel departments during assigned shifts.
• Handle guest inquiries, requests, and complaints promptly, ensuring satisfactory resolution and maintaining guest loyalty.
• Ensure all departments deliver service in line with SO/ brand standards and guest expectations.
• Conduct regular walkthroughs of the hotel to monitor cleanliness, safety, and operational efficiency.
• Support department heads in managing workflow, staff allocation, and service delivery during peak periods.
• Monitor guest satisfaction, responding proactively to issues and escalating as necessary.
• Ensure compliance with health, safety, hygiene, and security standards throughout the hotel.
• Assist in staff training, mentoring, and performance monitoring to maintain high service levels.
• Manage VIP guests, special events, and emergency situations with professionalism and discretion.
• Maintain accurate records of incidents, guest feedback, and operational reports for management review.
• Coordinate with housekeeping, F&B, front office, and other departments to resolve operational challenges efficiently.
• Uphold professional appearance, grooming, and SO/ brand service philosophy at all times.
  
  

• Previous experience as a Duty Manager or in a supervisory/management role in luxury hotels or resorts.
• Strong leadership, team management, and interpersonal skills.
• Excellent guest service orientation with problem-solving and conflict resolution abilities.
• Ability to oversee multiple departments and prioritize tasks in a fast-paced environment.
• Knowledge of hotel operations, health and safety regulations, and service standards.
• Professional appearance, confident demeanor, and alignment with SO/ brand identity.
• Fluency in English; additional languages are advantageous.
• Strong organizational, multitasking, and communication skills.
• Ability to work flexible hours, including weekends and holidays.
  
  

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.