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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.
We are seeking a highly skilled and customer-focused Duty Manager to join our team. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry.
Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
Ensure VIP rooms are ready, checked and all in order prior arrival
Attend management morning briefing if needed/requested
Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
Register and process check in for all arrivals
Conduct daily briefing & ensure IQ standard is followed
Perform Check in & Check Out at the reception
Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager
Ensure guest comments are investigated and reply back to guest accordingly
Assist in achieving TrustYou targets
Attend guest requests and take action accordingly
Handle guest complaints and take action immediately to ensure satisfaction is delivered
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.
Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check Paymaster daily and give feedback RDM with action taken
Encourage rooms & breakfast upselling daily to the team and share result and feedback
Check Hotel situation, occupancy, functions, groups, MIPs
Qualifications
Proven experience in a front office leadership role within the hospitality industry
Strong leadership and communication skills, with the ability to motivate and guide a team
Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
Proficiency in hotel management software and property management systems
Strong understanding of hospitality industry standards and best practices
Ability to remain calm and make decisive decisions in high-pressure situations
Additional Foreign Language is an asset (Russian/German)
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The freedom of a festival in a Johannesburg luxury hotel. At the center of culture and business in Rosebank.https://hydehotels.com/home/johannesburghello.johannesburg@hydehotels.com+27 10 023 2600
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