Head Credit Approvals - Retail Credit

Job description:

Job Purpose

    To manage the Retail Credit approvers to ensure all credit applications are processed as per Retail Credit policy, authority matrix & to agreed SLA’s / TAT’s. Ensure that all RCIT staff are fully aware of the bank’s credit policy. Review / monitor Retail credit portfolio through dashboards to ensure that exposure is within agreed limits.
•    Train staff and ensure that critical Emiratization roles increase. Keep the team motivated and engaged as measured by engagement surveys.
•    To lead the transformation towards digitalization and automation, including exploring AI led solutions for a retail approval system. End to end automation for improved customer experience is a critical responsibility. 
•    Take ownership of governance including central bank’s policies, application and behaviour scorecards, MIS of the portfolio and resolution of findings by internal audit.

Key Accountabilities

•Processing
•    Assure processing of all applications received from the sales channels as per SLA.
•    Manage distribution of applications within RCIT team to ensure SLA’s are met.
•    Assure all applications are processed as per Retail Credit policy & authority levels.
•    Attend all issues related to the special packages offered to the company as well as the promotion offered to different organizations. 

•    To advise sales channels accordingly of declined applications (& request for further documentation) including decline reason as per TAT.
•    Identify exceptions to policy & prepare documentation for higher approval as per authority policy & matrix.
•    Manage retail assets portfolio and consolidating the achievements to retail management.
•    Review, confirm & process applicable invoices from vendors via Pacman system (Valuators, AECB etc.) 
•    To prepare yearly /monthly / weekly and daily MIS reports related to retail portfolio to show approved / declined applications & status of portfolio. 
•    Responding to queries raised by sales channels regarding retail products.
•    Maintain & distribute to sales channels the Target Market list (TML) and approve list of company for lending retail product.
•    Receive and summarize recommendation from the branches and collecting all the required documentation related to companys information for approval as listed company.
Compliance
•    Ensure that local regulatory compliance functions are in place and monitored properly.
•    Ensure that business risks and controls are well managed. 
•    Compliance with code of conduct.
•    Complying with the policies of the Bank while performing in the role.
•    Monitor portfolio performance to identify potential PD / NPL & conduct regular reviews with Remedial team to minimise.
•    Monitor and follow-up with the branches regarding the overdrawn and past dues accounts.
•    Risk & Compliance training, closure of high and medium risk IA items within agreed timelines, compliance towards the Banks Risk & Compliance Policies, ORMF and Information Security policies within the Department. Achievement of Well managed KPIs
 

Other Accountabilities

Service Quality
    To provide high quality service to sale channels /customers.
    To achieve set targets in terms of SLA’s for sales channels / customer transactions.
    Early identification of VIP customer issues to enable quick resolution & approval via authority matrix to ensure high level of customer service to VIP customers.
    Monitoring the prompt service have been provided to the sales channels /customer and any complaints will be dealt with utmost importance & within TAT. 
    Provide concise & one-time responses to sales channels with reference to applications declined or requiring re-work.
    To ensure full documentation provided to Operations to enable efficient disbursement.
    Conduct regular meetings with Sales, Operations & Remedial to identify & resolve issues.
    Conduct regular meetings with RCIT staff to resolve issues, improve efficiency & create professional working environment.
    To provide high quality service to branches, Priority team & DST. 
    To achieve set targets in terms of service standards for branches transactions
    Responding to queries raised by branches/DST regarding retail products.
    To ensure unit capacity / availability to process applications as per TAT / SLA
CRM Objectives 
•    Create and maintain a compliance culture through maintenance of the Compliance Risk Management framework within the business.
•    Coordinate and assist in regulatory and other audits, sample testing of compliance monitoring undertaken by the Compliance Representatives.
•    Ensure timely completion of compliance management actions and timely submission of accurate compliance reports, including the execution of monitoring actions.
Internal & External Training:
•    Organize training for RCIT staff based on training gaps identified, Minimum three trainings to be completed per staff per year.
•    Should be organized and conducting for self as well as RCIT also emphasize on UAE national training with HR coordination.
•    Handle career planning and professional performance management.
•    Weekly /monthly meetings related to RCIT issues/front line / OPS 
•    Retail credit eLearning, trainings and awareness sessions.
•    Ensure IDP, & capacity plans are updated.
Branch Visits
RCIT representative to visit all branches a minimum of 2 times per annum to highlight any process change, understand issue faced at frontline & take necessary action to resolve
Financials
Staff capacity of RCIT as per budget. Continuous process enhancement to handle higher volumes.
Variance on Budget (cost, staff, NPL) not to exceed 10%.
Innovation - Introduce at least one idea to improve process or reduce cost
Business Continuity Plan (BCP)
•    Responsible for ensuring proper Business Continuity Plan (BCP) is in place. All laid down processes in the plan are followed in case of a disaster situation.

Other Accountabilities Job Context

    To review Retail Credit applications through to approval of the products as per Retail Credit policy & authority matrix & to ensure VIP customer application issues are identified & resolved immediately.
    Participate in PWC’s or other committee forums to enhance RCIT processes / policy reviews & recommendations.
 

Education Graduate degree from a recognised university Experience and Skills

•    Skills
•    Leadership skills to lead and motivate a team of underwriters. 
•    Strong analytical skills.
•    Attention to detail.
•    Creativity in terms of meeting customer demands with existing products.
•    Excellent communication skills in Arabic & English (write, speak & read)
•    Understanding of technology to automate the approval process

•    Education level

•    Graduate degree from a recognised university

•    Work Experience 
•    15 years’ experience in Banking & minimum 10 years’ in a Retail Credit role.
•    Ability to speak fluent English / Arabic
•    Good knowledge of local banking regulations.
•    Good knowledge of all retail credit products
•    Should have advanced PC skills (MS Office & spread sheet)
 

Technical Competencies Regulatory Compliance and Fraud- Risk Management- Proficient Operational Risk Management -Risk Management- Proficient Market and Liquidity Risk Management- Risk Management- Proficient Credit Risk Management- Risk Management- Expert Risk Analytics and Basel - Risk Management- Expert Cyber & Information Security - Risk Management- Proficient Enterprise Risk Management (ERM) & Governance - Risk Management-Advanced Behavioural Competencies Change and Innovation - Expert Communication - Expert Working and collaborating with others - Expert Vision and Strategy - Expert Results Orientation - Expert Evaluating and Solving Challenges - Expert Empowering and developing self and others - Expert Delivering Value - Expert

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