Enquiry Management Executive

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

We have an exciting opportunity for a Enquiry Management Executive to join our team in Fujairah. In this position you will be responsible for achieving and maintaining excellent customer satisfaction.

Contract: Permanent

Location: Fujairah, UAE

Key Duties and Responsibilities:

• Manage incoming phone calls / enquiries that must be attended within set KPIs.
• Prepare and provide accurate, valid, and complete information about the ME ports along with the quoted PDAs when / as required.
• Coordinate customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure suitable resolution (to be rolled out in 2023).
• Build sustainable relationships and trust with customers through open and interactive communication.
• Identify and assess customers’ needs to ensure satisfaction.
• Follow communication procedures/guidelines.
• Prepare reports by collecting and analyzing customer information.
• Adherence to Quality Management System and Health, Safety and Environment: Ensure compliance to all relevant safety, quality and environmental procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of the high-quality products / services and a responsible environmental attitude in accordance with Inchcape’s QMS and HSE policies and procedures.
  
  

Who You Are:

• Good understanding of port operations and port agency services (more than 5 years)
• Proficiency in MS Office application (word, excel, outlook, PowerPoint, etc.)
• Hold a degree in Business Management or similar
• Excellent business acumen and strategic thinking abilities
• Good communication and interpersonal relationship in managing people/sub-ordinates, planning, organizing, and supervising
• Excellent leadership and decision-making skills
• Proven skills in administrative and numerate skills, able to use initiative to solve day-to-day problems in a professional and methodical manner
• Good marketing ability and proven skills in identifying potential business opportunities
• Local Middle East port knowledge and a good understanding of port agency operations, from enquiry stage through to presenting the FDA
• Shipping Agency Experience
• Financial understanding and application
  
  

You Will Receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.
  
  

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

#WeAreInchcape

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

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