UAE National Partner Services Assistant
Ounass
United Arab Emirates
27th May 2025
2505-2599-2
Job Description
As a proudly homegrown platform, Ounass is rooted in innovation and a passion for excellence. Our dynamic and inclusive culture drives us to be the Middle Easts leading luxury technology platform. Based in Dubai, and as part of the prestigious Al Tayer Group, our diverse team of 300+ professionals from over 40 nationalities collaborates to redefine the future of luxury eCommerce.
We are currently seeking a superstar Partner Services Assistant - UAE National looking to thrive within our Planning team. If you are passionate, ambitious, and ready to be part of a fast-growing team, we’d love to hear from you!
This role is responsible for supporting and guiding the marketplace vendors on all day-to-day activities while connecting with internal stakeholders, to deliver 360-degree support and seamless vendor experience.
What you’ll be doing?.
- Responsible for supporting and guiding the marketplace vendors on all day-to-day activities while connecting with internal stakeholders.
- Building and managing relationships with vendors (existing and new) and ensure that their onboarding journey is as smooth as possible.
- Training and development of vendors and adapting best practices to continuously drive efficiency.
- Manage vendor’s adoption and engagement activities such as vendor communication emails, Knowledge centre and more.
- Be an active contributor for the development of operational solutions based on vendor requirements, be the internal voice of vendors from an operational perspective.
- Being the central point of contact and ensuring that the process from Purchase Order stage until product go live on the websites, is followed and the stakeholders are given updates.
- Support the Account Management team with an all vendor related inquiries.
- Proactively supporting our vendors by utilizing our platform tools.
- Ensure that Customer Service Standards for the department are always upheld and report exceptions for monitoring/review. Wherever possible strive to seek continual improvement in all processes.
- Proactively identifying best practices in terms of providing efficient consistent service to both internal and external stake holders
- Being KPI’s oriented and proactively seeking solutions for recurring issues.
- Be prepared to be agile in terms of priorities and support and undertake other roles within the department as and when customer requirements mean it is necessary
- Be part of an innovative team shaping the future of luxury in the Middle East.
- Opportunities to grow and develop your career in a dynamic, fast-paced environment.
- Supportive culture that values collaboration and celebrates diversity.
- Exclusive perks, including competitive, tax-free salaries and attractive discounts across our brands.
- Flexible working options and wellness benefits designed for your well-being.
- 2+ years’ of experience in a customer service or related role.
- Experience in e-commerce organization is a must and experience with a marketplace function will be and added advantage.
- UAE Nationals with a drive to grow and develop professionally.
- A collaborative mindset and enthusiasm to work in a multicultural environment.
- Excellent verbal and written communication skills with all levels of the organization.
- Analytical mindset and ability to extract, interpret and explain data.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.ounass.ae/ | Job Function: | Administrative Support |
| Company Industry/ Sector: |
Information Technology (IT) | ||
What We Offer
About the Company
Ounass presents a carefully-curated edit of exclusive capsule collections from local and international designers of the highest caliber, housing the Middle East’s widest range of top-tier designers. From fashion & beauty to lifestyle and homeware, Ounass has boasted over 300 luxury brands since launching in December 2016 as Al Tayer Group’s first, exclusively digital, luxury e-commerce site.Dedicated to impeccable local talent and local service alike, Ounass currently operates exclusively within the Middle East. An extensive array of opulent collections and coveted seasonal pieces is presented through a tailored website, app and Personal Shopping service, refined and polished to provide a personalized experience.Based in Dubai, the world’s new capital of fashion, we provide a 2-hour delivery in Dubai and same or next day delivery service within the UAE, as well as express delivery to KSA, Kuwait, Oman, Bahrain & Qatar. As Ounass takes a step into sustainable luxury, our opulent selection arrives in your preference of eco-friendly or premium packaging. Ounass is proud to be home to some of the industry’s top insiders. Scouring the globe for leading trends, our expert team reports on the latest fashion updates, coveted insider information, and exclusive interviews for you to read and shop.
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