Telesales Executive (225-702)

The position of Telesales Executive is crucial for any organization aiming to boost their sales and widen their market reach. This role involves engaging potential and existing customers through telephone calls to promote the company’s products or services, and ultimately drive sales growth. A Telesales Executive needs to be persuasive, resilient, and an excellent communicator, often working in a fast-paced and target-driven environment. The role requires one to identify customer needs and rectify any issues they may have, building strong customer relations in the process. As a key member of the sales team, the Telesales Executive collaborates with other departments to ensure customer satisfaction and the success of the sales strategy. If you have a knack for negotiation and a passion for sales, this could be the ideal role for you.

Responsibilities

• Contact potential or existing customers to inform them about a product or service.
• Answer inquiries about product specifications, pricing, and other details from customers.
• Record customer details and deal follow-up information accurately into databases.
• Generate sales leads through telephone calls, emails, and other communication channels.
• Identify and assess customer needs to achieve satisfaction and retention goals.
• Manage and maintain the customer database by keeping accurate and up-to-date records.
• Collaborate with the sales team to reach or exceed target sales goals on a periodic basis.
• Handle complaints or objections efficiently to maintain a positive customer experience.
• Direct prospects to the field sales team when needed and coordinate follow-up efforts.
• Frequently review sales performance and develop strategies for improvement.
• Develop and refine telephone scripts to continually improve sales performance and efficiency.
• Stay informed about the product offerings and latest industry trends affecting sales.

Requirements

• Proven experience working as a Telesales Executive or in a similar sales role.
• Ability to learn about products and services quickly and explain them effectively.
• Strong verbal communication skills and an engaging phone presence.
• Proficiency in using computer software and databases related to the telesales role.
• Excellent negotiation skills and the ability to handle rejection gracefully.
• High school diploma or equivalent qualification, with further education preferred.
• Ability to work under pressure and meet tight deadlines with a target-driven approach.