Receptionist (225-803)

The role of a receptionist is essential in creating a welcoming atmosphere and ensuring seamless operations at the front desk of an organization. As the first point of contact for clients, guests, and visitors, the receptionist is responsible for presenting a professional image, providing assistance and information, and directing individuals to the appropriate departments or staff members. The receptionist also handles various administrative tasks, including managing phone calls, scheduling appointments, and maintaining office security. Given the critical nature of this position, a receptionist must possess excellent communication skills, a keen attention to detail, and the ability to multitask efficiently in a fast-paced environment.

Responsibilities

• Greet all visitors and guests with a warm and professional demeanor.
• Manage incoming phone calls and direct them to the appropriate departments.
• Maintain an organized and clean reception area, ensuring it is welcoming at all times.
• Coordinate with security staff to ensure a safe and secure workplace environment.
• Schedule, coordinate, and confirm appointments and meetings for the organization.
• Assist in administrative tasks such as data entry and maintaining office supplies.
• Receive, sort, and distribute incoming mail and prepare outgoing mail for dispatch.
• Provide accurate information about the company and its services to inquiries.
• Support event planning by organizing logistics and setting up meeting spaces.
• Manage visitor logs and records, ensuring compliance with company policies.
• Collaborate with other departments to facilitate smooth workflows and communications.
• Monitor office equipment and promptly report any technical problems to IT support.

Requirements

• High school diploma or equivalent; prior receptionist experience is preferred.
• Excellent verbal and written communication skills are essential for this role.
• Strong organizational skills with meticulous attention to detail and multitasking ability.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) is required.
• Ability to remain calm and efficient under pressure in a fast-paced environment.
• Professional appearance and attitude with a focus on quality customer service.
• Strong problem-solving skills and initiative to address inquiries independently.