Telesales Executive (225-623)

The role of a Telesales Executive is pivotal within a company's sales team, involving direct interaction with potential and existing clients over the phone with the aim of promoting products or services, generating leads, and ultimately securing sales. This role requires a dynamic individual who excels in communication, possesses strong persuasive skills, and has an ability to build rapport quickly with customers. A Telesales Executive must be equipped to navigate high-pressure environments, handle objections smoothly, and consistently meet or exceed set sales targets. Furthermore, candidates should have an in-depth understanding of the company’s products and services, enabling them to effectively address customer inquiries and concerns. With a focus on delivering excellent customer service, the Telesales Executive contributes significantly to customer retention and expansion of the business's market share.

Responsibilities

• Proactively make outbound calls to prospective and existing customers to generate sales.
• Build sustainable relationships of trust through open and interactive discussions.
• Identify customer needs and match them with appropriate products and services.
• Exceed personal and team sales targets through innovative selling techniques.
• Use customer feedback to optimize the sales approach and product offerings.
• Maintain a comprehensive database of potential and current customers.
• Collaborate with the sales team to develop strategic sales plans.
• Resolve customer complaints quickly and efficiently to maintain satisfaction.
• Continuously update product knowledge to improve sales effectiveness.
• Prepare regular sales reports and forecasts for management review.
• Participate in training sessions to improve telesales skills and performance.
• Ensure compliance with company policies and procedures during all sales transactions.

Requirements

• Proven experience as a telesales representative or other sales role is required.
• Strong communication and negotiation skills with the ability to close deals.
• Ability to learn about products and services efficiently for effective selling.
• Excellent command of English, both spoken and written, is essential.
• Results-driven with a strong focus on achieving and exceeding sales targets.
• Familiarity with CRM software and various telecommunication systems.
• High school diploma; additional qualifications in sales or related fields preferred.