Team Leader

About Thrift For Good:
Thrift For Good (https://thriftforgood.org/) is a social enterprise focused on rehoming preloved items to reduce waste and help children around the world in partnership with Gulf for Good. We do this through selling second-hand clothing, shoes, accessories and books in our stores, on Palm Jumeirah, Times Square Centre, our Hub in Al Quoz 1, and soon in The Market Mall DIP.*

Position Overview:
We are hiring team leaders responsible for managing, training and motivating our volunteer team. As a vital member of our team, you will also be responsible for managing day-to-day activities, ensuring exceptional customer service, maintaining store inventory, and fostering a positive environment in line with our charitable mission.

Roles and Responsibilities of a Team Leader:

• Operate the till and point-of-sale (POS) system accurately,
• Ensure the till area is tidy and secure, and reconcile cash at the end of the day as needed,
• Support daily cash-up procedures and report any discrepancies promptly,
• Reconcile POS at the end of a shift,
• In short, keep the store stocked and well-running during your shift, teaching and managing volunteers to ensure the best service and sales possible,
• Identify and manage tasks required to keep volunteers engaged and feeling their time is of value; tasks are given based on their strengths and comfort level,
• Have confidence when asking volunteers and colleagues to perform tasks and the reasons why these are important to the success of TfG,
• Provide a high standard of customer service at all times to volunteers, customers and donors alike,
• Keep the store floor well stocked with items, that pass the TfG quality check guidelines,
• Ensure all items on the floor are priced in line with our pricing schedule and/or have undergone the appropriate discounting,
• Be able to undertake tasks that require attention, such as steaming or sorting clothes, washing, repairing and others, whilst empowering volunteers to continuously learn until the stage where they could run the store independently, as is appropriate,
• Update merchandise to stay in line with the most recent VM Guidelines,
• Create a friendly and welcoming atmosphere in the store and stockroom during your shift,
• Uphold safety protocols, report hazards, and promote a safe environment for staff, customers, and visitors,
• Participate in safety briefings and emergency preparedness,
• Report concerns regarding theft, customer complaints and otherwise with the Store Manager,
• Escalate ideas to improve the stores to the Store Manager/Managing Director,
• Support special events, workshops, and sustainability campaigns.
  

• Retail experience, with clothing preferred
• Previous experience with volunteers a plus
• Excellent spoken English
• Excellent customer service experience
• Outgoing positive attitude
• Able to work quickly, multitasking and stay positive under pressure
• Interested in fashion, sustainability and charity
• Charitable heartbeat - passion for making the world a better place
  

• 25% in-store discount, 15% on luxury AED150+ items
• AED5000 per month starting salary
• Monthly sales-driven performance bonus after probationary period
• Visa and health insurance as needed
• 30 annual leave days per year
• A supportive and collaborative work environment where you are more than an employee