Supervisor
Sharaf DG
United Arab Emirates
29th May 2025
2505-1819-9
Job Description
Manage business operations in their assigned area to run smoothly. Ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations.
Job Description
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
- Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
- Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
- Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
- Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
- Supervising the daily Store operations.
- Managing the workflow of the team of CSR and DM, creating team schedules and delegating tasks.
- Manage staff performance, monitoring the ongoing work.
- Responsible for all KPIs vs target for the Store as per set benchmarks.
- Train the employees to work efficiently to ensure smooth and continuous operations.
- Ensuring that business goals achievements, deadlines and performance standards are met.
- Compliance management, daily/monthly reporting as per format
- Ensuring that the employees are following safe work practices and company standards.
- Set targets for team, Assess the work performance and identify areas of improvement and do OTJ training.
Experience (Yrs & Field) : 3 - 5 years’ experience in Telecom/ Retail sales.
Educational Qualification : Graduate.
Below 35 years.
Immediate Joining on or before 20th September 24.
Salary - 6800/- AED(Gross + allowance) + Incentives
Skills & Abilities
- Smart, presentable and with excellent communication skills.
- Understanding of asset management principles
- Knowledge of maintenance techniques.
- A proactive attitude. Conflict Resolution
- Time and Priority Management.
- Leadership & Problem Solving.
- Flexibility.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.sharafdg.com | Job Function: | Operations Management |
| Company Industry/ Sector: |
Telecommunications | ||
What We Offer
About the Company
Sharaf DG, a part of the Sharaf Group, is a whole new concept in Electronics Retailing conceived to meet the growing demands of the discerning customer. We are a leading provider of technology products, services and solutions. With our stores spread across UAE, Bahrain, Oman & Egypt, we serve over 1 million customers every month. Sharaf DG is not just an electronics store, but a new lifestyle experience where customers can find the widest range of brands in the region across categories like Consumer Electronics, Home Entertainment, IT, Telecom, Home Appliances and much more. Along with retail ,Sharaf DG is also into Energy , Franchise & B2B business. As of our workforce, our employees’ knowledge, passion and commitment are recognized through pay, benefits and rewards that are among the best in the industry. Our diversified team from 40 different nationalities have the passion to render the most unmatched & exceptional service experience to our customers.
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