SMART HANDS TECHNICIAN L2 EUC And DC UAE

WE’RE HIRING A SMART HANDS TECHNICIAN (L2) – EUC & DC!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
  
  

• Provide onsite Smart Hands support for networking equipment, following directives from L3 engineers.
• Escort OEM technicians, manage spare inventory, and handle RMA processes (shipping/receiving parts).
• Ensure real-time ticket updates and clear communication with remote teams for seamless operations.
• Maintain strict adherence to datacenter protocols and customer SLAs.
• Document processes and troubleshoot basic network issues under supervision.
  
  

• 4+ years IT support experience in fast-paced environments
• Basic networking knowledge (routers, switches, servers)
• Strong organizational and documentation skills
• Ability to follow precise technical instructions
• Fluent English (verbal and written communication required)
• Arabic proficiency (considered a strong asset)
  
  

• Competitive salary with performance-based incentives
• Career growth opportunities in a global IT environment
• Collaborative and inclusive work culture