Service Coordinator

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our customers, and the world at large.

What is the role?

As a Service Coordinator, you are responsible for good work preparation and efficient planning of our field service engineers. Do you want to make maximum use of your planning and organizational skills? Do you think in terms of solutions instead of problems? Would you also like to contribute to further improving customer satisfaction with our service organization? Then read on.

Main Responsibilities:

• Handle day-to-day coordination of operational activities within the service process for a network or team of associates.
• (From Request for Quote to Order Completion, recall handling).
• Management and Organization of E+H Service Engineer/Experts and Authorized Service Providers.
• Managing ASP skill matrix.
• Management of Service Contracts, allocation of resources to execute contracts.
• Understanding of service dashboards and database.
• Coordinate field service travel that includes flights, transport, accommodation, meetings, visas and expense reports.
• File all Service documents (hard and soft copies) and be responsible for the filing system organization through effective use of CRM system - Salesforce, SAP and Microsoft Outlook.
  
  

• Bachelor’s degree.
• Technical & Commercial Education.
  
  

• K knowledge of the sales of after sales services.
• F air commercial knowledge.
• Good communication skills.
• G good skills in handling people and situations.
• Well organized.
• Experience as a Service Coordinator/Planner.
• MBO working and thinking level, preferably an administrative education with technical affinity.
• Customer-oriented, result-oriented and stress-resistant.
• You enjoy working in a hectic environment where you maintain intensive contact with both our customers and internal colleagues
  
  

• You will find the security of working for an international family-owned company
• You will have a wide range of training opportunities
• You will get flexible working time
• You will come across a broad range of options to balance family and working life