Senior Relationship Manager (225-713)

The Senior Relationship Manager role is a pivotal position responsible for maintaining and enhancing relationships with key clients within the organization. This position requires a seasoned professional who can understand client needs and provide innovative solutions to meet their objectives while driving the organization's growth. As an ambassador of the company, the Senior Relationship Manager will represent the company at the highest levels with a focus on client satisfaction, retention, and growth. The individual in this role will be expected to develop strategic plans and facilitate partnerships that align with business goals. This is an opportunity for a proactive, client-focused leader who is passionate about building and sustaining long-term relationships with a diverse portfolio of clients.

Responsibilities

• Build and maintain strong, long-lasting client relationships to ensure loyalty and growth.
• Develop a deep understanding of clients' business objectives and tailor strategies accordingly.
• Serve as the primary point of contact for all client-related matters within your portfolio.
• Conduct regular meetings and reviews with clients to ensure their goals are being met.
• Act as a liaison between clients and internal teams to ensure timely and successful delivery of solutions.
• Negotiate contracts and agreements to maximize profit while maintaining client satisfaction.
• Use data and insights to identify new business opportunities and drive client engagement.
• Lead resolution of any issues or challenges clients face, ensuring satisfaction and retention.
• Develop and execute strategic account plans to promote growth and positive outcomes for clients.
• Stay updated on industry trends and best practices to anticipate client needs and solutions.
• Mentor junior team members, providing guidance in handling complex client relationships.
• Prepare detailed reports on the progress of initiatives and status of business relations.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of five years of experience in relationship management or account management.
• Proven track record of meeting or exceeding targets and client satisfaction goals.
• Strong negotiation, communication, and interpersonal skills to build rapport with clients.
• Ability to manage multiple clients and projects simultaneously with keen attention to detail.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
• Strong analytical skills with the ability to collect, organize, and analyze data with accuracy.