Sales and Operations Supervisor (225-722)

The Sales and Operations Supervisor is a pivotal role responsible for overseeing and enhancing the efficiency and profitability of the sales and operations functions within an organization. This position involves leading a team, setting strategic goals, and ensuring seamless alignment between sales objectives and operational processes. The ideal candidate is a dynamic leader with excellent communication skills, capable of driving sales growth while optimizing operational efficiencies. The role requires a strong analytical mindset to interpret data and provide insights that guide decision-making. A deep understanding of market dynamics, customer needs, and industry trends is essential, along with a passion for improving operational workflows to achieve competitive business outcomes.

Responsibilities

• Oversee and manage daily operations to meet business objectives effectively.
• Develop and implement strategic sales plans to expand market reach.
• Coordinate between sales, logistics, and customer service departments seamlessly.
• Analyze sales data to identify trends and areas for improvement regularly.
• Ensure team adherence to compliance standards and operational policies rigorously.
• Provide team leadership through recruitment, training, and performance appraisals.
• Maintain strong business relationships with key clients and stakeholders.
• Monitor and enhance customer satisfaction through responsive service delivery.
• Allocate resources efficiently to maximize productivity and achieve targets.
• Identify operational inefficiencies and drive process improvement initiatives.
• Prepare reports on operational performance and sales activities for management.
• Establish and enforce safety protocols within the operations department consistently.

Requirements

• Bachelor's degree in Business Management, Sales, or a related field required.
• Minimum of 3 years of experience in a supervisory sales or operations role.
• Strong leadership skills with a proven track record of team management.
• Excellent problem-solving abilities and attention to detail essential.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in MS Office Suite and CRM software critical for daily tasks.
• Ability to analyze and interpret complex data to inform strategies.