Sales and Customer Service Executive

The Sales and Customer Service Executive is a pivotal role within our organization, responsible for driving sales growth while ensuring exceptional customer service. This dual-focused position requires a dynamic individual capable of building strong client relationships and addressing customer needs comprehensively. The successful candidate will be proactive in achieving sales targets and adept at problem-solving to maintain high customer satisfaction levels. As a Sales and Customer Service Executive, you will be at the forefront of fostering lasting partnerships with customers, employing effective communication and negotiation skills to enhance customer experience and trust. Your contributions will be crucial in propelling our market presence and ensuring customer loyalty.

Responsibilities

• Develop and implement strategic plans to meet and exceed sales targets.
• Maintain a high level of knowledge about products and services offered.
• Establish and maintain strong, long-lasting client relationships.
• Identify and pursue new sales opportunities through networking and referrals.
• Provide outstanding customer service by addressing client inquiries and issues.
• Prepare and deliver compelling sales presentations to prospective clients.
• Track sales performance metrics to inform strategy adjustments as needed.
• Collaborate with the marketing team to align on sales promotions and campaigns.
• Negotiate contract terms to achieve mutually beneficial agreements for company and clients.
• Conduct regular follow-ups with clients to ensure satisfaction and identify future needs.
• Coordinate with internal departments to ensure client expectations are met or exceeded.
• Stay informed about industry trends and competitor activities to inform decision-making.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Proven track record in sales and customer service roles.
• Excellent communication and interpersonal skills for effective interaction.
• Strong problem-solving skills with attention to detail and accuracy.
• Ability to manage time efficiently and handle multiple projects simultaneously.
• Proficiency with CRM software and Microsoft Office Suite for daily tasks.
• Enthusiastic approach with a commitment to achieving company objectives.