Rooms Controller

Hotel

The Lana - Dorchester Collection

Division & Department

Rooms - Front Office

Job Title

Rooms Controller

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Rooms Controller you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Rooms Controller at The Lana Dubai, here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation in a single room
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge
  
  

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for overseeing and managing the daily room inventory, ensuring optimal room assignments to ensure our guests receive nothing but the best experience, from the moment they arrive.
• You’ll also ensure full alignment between the Front Office, Housekeeping and Revenue team to prepare rooms to the highest standards, deliver on special requests, and accommodate early arrivals or late departures with precision and care.
• Your role will involve constant monitoring of room type, availability , and out-of-order statuses to maximize occupancy while protecting the guest experience.
• You will ensure VIP and suite allocations are thoughtfully planned in coordination with Guest Relations and Sales & Marketing Department.
• You will maintain and update room status information in our Property Management System, troubleshoot discrepancies, and proactively resolve any allocations conflicts.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Rooms Controller you’ll have the opportunity to bring these to life and continue to create our legacy.
  
  

The items shared are the essence of a day in the life of a Rooms Controller but we’ll make sure you are provided with specifics on how we care for our hotel

What you'll bring

• You’ll bring your unique personality, attention to detail and passion to the role and the team.
• You have a strong background in Front Office operations and a deep understanding of room categories, guest preferences, and hotel inventory strategies – ideally gained in a luxury hotel setting.
• You are highly proficient with Property Management Systems such as Opera and possess a working knowledge of housekeeping and reservations procedures.
• You have the ability to stay calm under pressure, and make quick informed decisions that protect both the business and the guest journey.
• Communication is what keeps our departments running perfectly. You’re an excellent communicator who can collaborate effortlessly across departments to ensure service delivery is aligned.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Additional fluency in Arabic, French, Mandarin or Russian is a plus.
  
  

Position location

Job Location

United Arab Emirates

Location

Dubai