Retail Sales Executive (225-617)

A Retail Sales Executive is a dynamic role within the retail industry, focused on driving sales and customer satisfaction. This position involves direct engagement with customers, understanding their needs, and recommending suitable products. The Retail Sales Executive is pivotal in promoting the brand image by providing exceptional service and detailed product knowledge. This role requires excellent communication skills, a persuasive demeanor, and a keen business acumen to meet sales targets and exceed customer expectations. The ideal candidate will be self-motivated, goal-oriented, and capable of establishing long-term relationships with customers to ensure sustained sales growth. Working closely with the sales team and management, the Retail Sales Executive will strategize on innovative sales techniques and market trends to stay ahead in the competitive retail landscape.

Responsibilities

• Engage with customers to understand their needs and preferences for products.
• Maintain detailed knowledge of the store's product offerings and key features.
• Meet and exceed sales targets set by management on a monthly basis.
• Deliver exceptional customer service to build lasting relationships with clients.
• Provide feedback to management about market trends and customer insights.
• Assist in the visual merchandising of products to enhance the store’s appeal.
• Stay informed about product updates and promotions to relay information to customers.
• Handle customer complaints and returns professionally to ensure satisfaction.
• Participate in sales training and workshops to improve sales techniques.
• Prepare and present sales reports to management regarding sales performance.
• Coordinate with inventory staff to ensure product availability and timely restocking.
• Contribute to team efforts by accomplishing related tasks as needed.

Requirements

• High school diploma or equivalent; a degree in sales or business is a plus.
• Proven experience in retail sales with a strong customer service record.
• Excellent communication and interpersonal skills to effectively interact with clients.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills to manage multiple customer interactions concurrently.
• Goal-oriented mindset with a demonstrated history of meeting or exceeding targets.
• Familiarity with point of sale (POS) systems and basic computer skills.