Retail Area Manager

Role Purpose

To acts as a liaison between different Head Office Departments and the various services stations and to supervise the daily operations at assigned service stations and associated site operations in providing full range of retail services available at each site with the objective of optimizing sales and revenues and providing exemplary customer service in line with EMARAT’s policies, procedures and standard operating procedures.

• Analyze cash flow, cost controls and expenses for each station towards optimum utilization of company’s resources
• Examines activities at all times to improve profitability, reducing wastage and ensure stock losses are kept within industry standard ranges
• Conducts financial prudence in all decisions and monitor variances between actual expenditure and budget
• Reviews and responds to queries related to expenditure reports and provides justification for any budget overspend
• Establishes and obtains Line Manager’s agreement to annual sales target/budget target
• Manages staff activities at each station and monitors the service standard of the Corporation; takes corrective action when required
• Provides ongoing briefing/instructions to staff in order to maintain the Corporation image and ensure all standard operating procedures are followed
• Manages staff appearance and personal hygiene at all stations, including arranging uniform/badges replacement as appropriate
• Follows-up in conjunction with HR on the issuing or renewal of stations’ trade license, retail staff passports, health cards, ID cards, etc
• Manages and monitors customer service behavior of all internal/external customers
• Carries out on site customer service survey to ascertain satisfaction levels, feedbacks, etc
• Carries out market survey of competitors to ‘benchmark’ behavior and performance
• Investigates any accident/incidents at assigned stations, prepares reports and submits to Line Manager, claim from insurance and follows up with police, courts, etc.
• Carries out regular asset verification during the annual stock check and take appropriate action
• Motivates staff and empowers direct reports by providing the necessary tools and support required to support Section goals and objectives
• Establishes clear direction, prioritizes tasks, assigns and delegates responsibility and monitors workflow
• Provides guidance and ensures that direct reports comply with EMARAT’s policies, processes, practices and systems
• Ensures proper target setting and staff performance management in line with EMARAT performance management guidelines

Education:

Bachelors degree in business/marketing or equivalent

Experience:

Other Requirements:

• A minimum of 4 years experience within Retail Marketing
• Experience in the Oil & Gas Distribution or FMCG Industry preferred
• Must Have UAE Driving License & Car