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Job Description

Job Summary

As a Reservations Officer for the cluster of Hyatt Place Dubai Hotels, you will be responsible for handling guest reservation requests efficiently and professionally across all four properties. You will ensure accuracy in bookings, maximize occupancy and revenue opportunities, and deliver exceptional service standards aligned with Hyatt values.

Key Responsibilities

  • Process all reservation requests via phone, email, and other channels for all four Hyatt Place Dubai Hotels.
  • Maintain an up-to-date knowledge of room rates, packages, promotions, and hotel offerings across the cluster.
  • Maximize room revenue through upselling techniques and applying correct rate codes.
  • Ensure all reservations are accurately entered in the system with proper details, special requests, and payment information.
  • Respond to guest inquiries in a prompt, courteous, and efficient manner.
  • Coordinate with the Front Office, Sales, and Revenue teams to ensure smooth arrival experiences and accurate forecasting.
  • Handle group bookings, FIT reservations, and corporate account requests as per SOPs.
  • Monitor daily arrivals and special guest requirements to assist Front Office teams.
  • Prepare and review daily reservation reports, availability charts, and no-show statistics.
  • Ensure compliance with data privacy policies and reservation procedures.
  • Maintain proper filing and documentation of bookings and correspondence.

Qualifications

  • Minimum 1-2 years of experience in a similar role within a hotel or hospitality environment.
  • Strong communication and customer service skills.
  • Proficient in PMS systems such as Opera or similar.
  • Knowledge of revenue management principles is a plus.
  • Ability to multitask, stay organized, and work in a fast-paced cluster environment.
  • Fluent in English; Arabic or additional languages are a plus.
  • Must be a team player with a guest-centric attitude.


Job Details

Role Function: Customer Service Work Type: Full-Time
Role Level: Entry-Level Country: United Arab Emirates
City: Dubai Number of Vacancies: 1
Job Category: Customer Service Company Website: http://www.hyatt.com
Company Industry/ Sector: Hospitality

What We Offer


About the Company

Hyatt is guided by its purpose: to care for people so they can be their best. Hyatt’s portfolio includes 1,000+ hotel and all-inclusive properties in over 75 countries across 6 continents. Hyatt’s offerings include brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®, the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®, and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of Hyatt operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. Visit www.hyatt.com for more. This account provides information about Hyatt Hotels Corporation, its subsidiaries or affiliates and/or hotels operating under a Hyatt-affiliated brand. Terms like “Hyatt,” “we,” “our,” “us,” and similar terms are used for convenience and should not be understood as precise designations of any particular entity. The account name and certain terms like “employees” are used by this site but may not be accurate. Individuals may identify themselves as working or having worked at Hyatt or a Hyatt hotel, but please note that self-identification should not be treated as confirmation of employment, past or present, by Hyatt or any particular entity or hotel. In some cases, an individual may have been employed by an affiliate of Hyatt Hotels Corporation or by an owner or franchisee of a Hyatt-branded hotel.

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