Reservation Agent - Arabic Speaker
Park Hyatt
United Arab Emirates
29th May 2025
2505-1953-10
Job Description
Summary
- Handle incoming calls and emails related to room reservations in a courteous and professional manner.
- Manage guest bookings using the hotel’s reservation system, ensuring accuracy and completeness.
- Provide information on room rates, availability, packages, and hotel facilities to potential guests.
- Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
- Upsell rooms and promote hotel services to maximize revenue.
- Maintain up-to-date knowledge of hotel promotions, events, and policies.
- Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
- Maintain guest confidentiality and data privacy in all communications and systems.
- Prepare daily and weekly reservation reports for management review.
- Deliver exceptional customer service to ensure guest satisfaction and loyalty.
- Fluent in Arabic and English, both spoken and written; additional languages are a plus.
- Minimum 1-2 years of experience in reservations.
- Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
- Strong communication, organizational, and customer service skills.
- Ability to work under pressure, handle multiple tasks, and maintain attention to detail.
Job Details
| Role Function: | Other | Job Category: | Hospitality | ||
|---|---|---|---|---|---|
| Role Level: | Entry-Level | Work Type: | Full-Time | ||
| Country: | United Arab Emirates | City: | Dubai | ||
| Company Website: | http://www.park.hyatt.com/ | Company Industry/ Sector: | Hospitality | ||
What We Offer
About the Company
Arrive at a Park Hyatt hotel and find yourself on a journey through rare and intimate experiences. Encounter exceptional personal service, grounded in mindfulness and presence in the moment. Experience peerless quality as you surround yourself with contemporary luxury and artistry at its best—from original works of art to the finest in culinary expression.
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